Returns & Warranty

Shop With Confidence

14-day hassle-free returns and manufacturer warranty on every product. Effective date: March 1, 2026

14-Day Returns

Return any product within 14 days of delivery.

Full Refund

Refund processed within 14 business days to original payment method.

Up to 2-Year Warranty

Manufacturer warranty covers defects in materials and workmanship.

Return Conditions

To be eligible for a return, please ensure the following conditions are met.

Eligible for Return

Within 14 days of receiving the product
Original condition with packaging & accessories
RMA number obtained from support
Sent back within 10 days of receiving RMA
Quality issues beyond 14 days (under warranty)

Not Eligible

Excessively worn, used, or altered items
Intentional physical damage
Opened filters & hygiene accessories
Final sale / non-returnable items
Purchased from third-party retailers

Refund Process

Defective Product

Pure & Co covers return shipping costs. Full product price refunded within 14 business days to original payment method.

Change of Mind

Customer covers return shipping. Product price refunded (excluding original shipping fee, if any) within 14 business days.

Warranty Coverage

All products come with the manufacturer's standard warranty.

Blueair

1–2 yrs

Dyson

2 yrs

Philips

1–2 yrs

Coway

1–2 yrs

Levoit

1–2 yrs

Xiaomi

1 yr

What's Covered

Full refund (pureair-au.com purchases)
Repair of defects in materials or workmanship
Replacement with new or refurbished unit
Store credit equivalent to purchase price

Not Covered

Normal wear and tear (filters, batteries)
Improper use, neglect, or accidents
External damage (drops, water, fire)
Unauthorized repairs or modifications
Commercial or unintended environments

How to Claim Your Warranty

Five simple steps to get your product repaired or replaced.

Check Period

Ensure your product is still within the valid warranty period.

Gather Docs

Have your invoice, order ID, or proof of purchase ready.

Keep Product

Do not dispose of the product before contacting us.

Contact Us

Email support with your order number, model, and issue details.

Return It

Send the product with proof of purchase as instructed.

Limitations of Liability

To the fullest extent permitted by applicable law, Pure & Co shall not be liable for damages of any kind arising out of or in connection with products in excess of the purchase price paid, nor for indirect, special, incidental, consequential, or punitive damages.

Consumer Rights

This warranty does not affect your statutory consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our goods come with guarantees that cannot be excluded.

Pure & Co reserves the right to amend this policy at its discretion. Changes will not be retroactive and will only apply to purchases made after the updated policy comes into effect.

Need Help With a Return or Warranty?

Monday – Friday, 9:00 AM – 5:00 PM (AEST)

18 Old Wingello Rd, Bundanoon NSW 2578, Australia

[email protected] Contact Page